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Watch It for Jira

Create custom notifications, watch issues by conditions or filters. Auto add watchers by criteria (components, priorities, filters, JQL, issues…) or on issue creation

Create custom notifications, watch issues by conditions or filters. Auto add watchers by criteria (components, priorities, filters, JQL, issues…) or on issue creation

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Use Cases

Use Case 1 - Use one JSM Project for Multiple Teams

Company Xyz wanted to handle all support tickets using just one JSM portal. This meant that multiple teams would be using the same project and Jira didn’t have the fine-grained control to handle this

Solution

High Level Overview

In JSM projects, teams are assigned different components for their tickets. Watch It leverages these components to send targeted notifications, ensuring teams only receive alerts relevant to their area of interest.

Technical Details

When a ticket is created

  • ScriptRunner adds a comment with the details of the support ticket.
  • Each component has specific Watch It Watchers, which send notifications only to the team associated with that component.
  • The Watch It Watcher detects the new comment and notifies all members of the appropriate team.
  • Even after the ticket is assigned to a user, all team members continue to receive notifications about any changes.
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